Pricing Policy
- All prices
are subject to change without notice.
- National
Center for Youth Issues (NCYI) reserves the right to change prices,
specifications and quantities mentioned on our website without notice or
obligation.
- Please
call for quotes on special kits or quantities not listed on the website.
Shipping Policy
- Shipments
are F.O.B. Chattanooga, TN.
- While NCYI
will do everything possible to meet acceptable delivery dates, such as may
have been quoted or acknowledged by our sales representatives, these are
only estimated dates of delivery. The company accepts no liability for
delays in delivery.
- Expedited
shipments (Overnight, or 2-Day) or shipments made to APO's or other
addresses outside the continental U.S.A. will require additional charges
for shipping & handling.
Return
Merchandise Policy
Satisfaction Guaranteed! We guarantee your full satisfaction
with our products. If they do not produce the results you anticipated, simply
return them with a note to that effect and we will issue a prompt refund or
credit. There is absolutely no risk!
We recommend that you ship the materials using a shipping
method that gives you a delivery confirmation. NCYI will not be liable for
shipments that are lost in transit before they arrive at our office.
Please include a copy of your
packing slip or invoice with the items that you are returning.
Ship all returns to:
National Center for Youth Issues
Returns
6101 Preservation Dr.
Chattanooga, TN 37416
Order
Acceptance Policy
Your receipt of an electronic or other form of order
confirmation does not signify NCYI.org's acceptance of your order, nor does it
constitute confirmation of our offer to sell. NCYI.org reserves the right at
any time after receipt of your order to accept or decline your order for any
reason or to supply less than the quantity you ordered of any item. All orders
placed over $500.00 may require additional information prior to shipment, as
established by our credit and fraud avoidance department.
Taxes
NCYI.org shall automatically charge the applicable sales tax
for orders to be delivered to addresses within Tennessee and North Carolina.
Tennessee customers with tax exempt status, please call 1-800-477-8277
or email customerservice@ncyi.org
to submit the tax exempt ID # for our files. All North Carolina
customers pay sales tax, based on North Carolina’s Department of Revenue law. NCYI.org
does not collect sales tax on orders shipped outside of Tennessee and North
Carolina.
Backorder
Policy
We usually hold orders till we can supply all items. If you
want us to ship items as they come available, you may leave us a special message
as you are checking out and paying for your order.
NCYI's Online Privacy Policy
NCYI is committed to the protection of your privacy. When
placing an online order with NCYI.org, the information that we collect from you,
is used solely for the purpose of processing your order and servicing your
account. We need your name, e-mail address, credit card billing address,
contact phone number, credit card number and expiration date. This information
allows us to process your order and provides us with a way to contact you,
should we have a question concerning your current order. After you place an
online order with NCYI.org, a copy of that order is sent to you via e-mail for
your records.
NCYI.org does not send unsolicited email, or spam.
NCYI.org will never sell, rent or distribute your e-mail address to any other
company or organization. Once you have ordered from us, or have filled out our
online catalog request form, you will begin to receive our mail order catalog.
We mail this catalog approximately nine times a year.
NCYI's
Use of Cookies
To shop online with NCYI.org, your internet browser must be
set to allow cookies, a small bit of text used by your browser to uniquely
identify you to our web server. If your browser is set to reject cookies you
will not be able to add anything to your shopping cart. We use cookies to make
sure that when you add something to your shopping cart it goes into your cart
and not someone else's. We also use cookies to track how many unique visitors
we have daily and general buying trends within our site. This information is
only for NCYI.org's internal use and will never be distributed to any other
parties. The cookie is set to expire as soon as you quit your browser, so if
you return to our website you will have to accept the cookie again.
Security
NCYI.org uses the latest encryption technology and other
methods to protect your credit card information. NCYI.org recommends using
version 4.0 or above for either Netscape Communicator/Navigator, or Microsoft's
Internet Explorer web browsers. If you are using one of these browsers (and are
not using a proxy server) all transactions are fully encrypted and secure via
Secure Sockets Layer. For best performance, use Microsoft Internet Explorer 5.0
or later.
Customer Service
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